LM
Lerato M
1 reviews | Active since Sept 2015
12 Sept 2015, 15:05
data missing
hi, I called MTN call centre as I received a message notification alerting me that my data has been depleted, I had 1.93GB of data on my handset and suddenly I had no data at all, the message(SMS) I hade received was at 18:57 on the 11th September alerting me of insufficient data, I then spoke to a lady by the name of Busisiwe Hlatshwayo to assist me in explaining what had happened to the data that was on my phone. she could not explain why your data disappeared and was interrupting me while I was trying to explain the situation at hand, I asked for a manager (Francina) that then referred me to ***** process documents with the explanation that \something was connecting"and mentioned that the \""data disappeared at 18:30\"" when asked what had depleted the data she did not want to mention anything and referred me to documents I should fill out and did not mention a turn around time and did not want to escalate this matter on my behalf"
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MTN South Africa's replyOfficial
15 Sept 2015, 15:14Hello Kentse88,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Busisiwe.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Busisiwe.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 15:14
Official
Hello Kentse88,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Busisiwe.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the unprofessional behaviour of Busisiwe.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,