JH
Jillian H
1 reviews | Active since May 2016
01 Jun 2016, 18:34
DATA MAGIC
<p>The 15th 500MB is loaded and the 27/05 I loaded another 300MB. The 29/05 I receive a sms my data is depleted. I called 808 the consultant cant see my data loaded the 27/05 and I tell her I called last month as well to quey my data. She puts me on hold the cuts the call. I call back and another consultant tells me its my internet...really unaccepable!!!!My debt order goes through monthly without any issues why am i being frustrated monthly with data just disappearing.</p>
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Replies (4)
MTN South Africa's replyOfficial
07 Jun 2016, 10:56Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Take note that the 500MB, 200SMS and minutes has been allocated to the sim card on the 14th and not the 15th.
We have investigated the complaint. Kindly note that the system do reflect the 300MB has been loaded on the 27th of May. The system notify us after the 300MB has been loaded this has been used via Internet usage. The sessions with the Internet usage reflect that 313MB and 48MB usage. The data has been depleted due to the Internet sessions huge when downloading information.
You are welcome to call the 808 call service center to request for the URL report to be send to you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply07 Jun 2016, 10:56
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Take note that the 500MB, 200SMS and minutes has been allocated to the sim card on the 14th and not the 15th.
We have investigated the complaint. Kindly note that the system do reflect the 300MB has been loaded on the 27th of May. The system notify us after the 300MB has been loaded this has been used via Internet usage. The sessions with the Internet usage reflect that 313MB and 48MB usage. The data has been depleted due to the Internet sessions huge when downloading information.
You are welcome to call the 808 call service center to request for the URL report to be send to you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
JH
Jillian H's updateReviewer Update
09 Jun 2016, 10:54NOT ACCEPTABLE AT ALL!!! this is not correct. I do not download information.
JH
Jillian H's update09 Jun 2016, 10:54
Reviewer Update
NOT ACCEPTABLE AT ALL!!! this is not correct. I do not download information.
JH
Jillian H's updateReviewer Update
07 Sept 2016, 15:21I received notification of data being loaded onto my account. Thank you to MTN for listening and hopefully going forward my data will not fly...-:0
JH
Jillian H's update07 Sept 2016, 15:21
Reviewer Update
I received notification of data being loaded onto my account. Thank you to MTN for listening and hopefully going forward my data will not fly...-:0
JH
Jillian H's updateReviewer Update
17 Sept 2016, 23:36I had to call 808 as my montly airtime and data was not loaded. I logged a REQ and I now have to wait for 24hrs for an investigation to be done....REALLY WHAT ELSE?
JH
Jillian H's update17 Sept 2016, 23:36
Reviewer Update
I had to call 808 as my montly airtime and data was not loaded. I logged a REQ and I now have to wait for 24hrs for an investigation to be done....REALLY WHAT ELSE?