Data lost and no service

<p>On 1 May 2016 I loaded 1 gig data. On 5 May I tried loading an App when we looked and realised that it was gone. I looked at the balance and almost had heart failure when my acc bal reflected in excess of R5000. I contacted the call centre and was advised to wait until the 14th to see what sites I visited. The more I said I did not visit any sites, the more I had to wait till the 14th. She confirmed that she could see the Gig and I thought it was then a technical error. I loaded another 1gig this night and to my surprise the following morning at 8am this Gig was gone and acc now over R6000. To my horror I contacted the call centre again and no help. The Data dept advised that they were suddenly getting a lot of queries and did not know what caused it and only knew how to avoid it. I contacted a friend that told me to switch off all satma and got me into Constantia. The guy drew a report the Monday and Tuesday was advised that the URL report reflects a lot of itunes. I never had an acc and never downloaded music (even since I had my Ipad). Got referred to Ambadsman if I don't like his finding. Data/ phone technition said the same thing and when I requested to see his manager, he came back and advised me that "his team leader declined the escallation". I e-mailed directly to Mthokosizi and requested a meeting with the manager. I contacted the Call Centre to get a managers details in order to copy them in on the mail and MTN Direct advised that it is not MTN policy to put me through to teamleader or manager. They solve my problem by cancelling my Debit order. I managed to secure appointment with them on Monday, the 16th. They were then advised to look into my acc, history etc. i advised them again that I don't have itunes acc. Manager said I had to have for phone to work and I showed him that my card details are not loaded. End of meeting (2hours later) they picked something up and said"guys, look here, this might be the problem". Dion then advised his staff "not now" not to discuss it in front of me. I am now getting "validation reports as per my request, which is not my request. I WILL NOT pay for something I did not use. My request is to sort this out on how itunes are on my acc and rectify the invoice as I am not paying R6000. By reading comments, it is evident that I am not the only one with the problem and also by speaking to people, they all mention MTN have this problem as the have a fine to pay and had the same problem. If this is not sorted, I'll go direct to Carte Blanche as I am sure we can get lots of people for them and a story for them. I await your urgent respons. </p>