Data loss. MTN Call reference:***

Good day.

I wish to send my deepest dissapointment to the MTN Durban call center staff. In particular to the below individuals I spoke to regarding my query:

Agent - Melusi Ndlovu Supervisor - Lindokuhle Malimela

My query is. This morning, 31 December 2020, I have loaded a 1Gig data to work on my normal work-from-home stuff on my phone to connect my pc. This I used to do ever since the lockdown started. I work on my laptop connecting to my work pc via vpn. I spend about 700Mb per day on my work without any downloads or updates on any on my devices. This morning, this data lasted about 30minutes, when speaking to a lady from MTN, she advised that I may have apps that keeps updating on my phone, to my knowledge I dont have any apps that may do this, and this I checked. I then purchased another 1Gig and this lasted another 30 to 40minutes.

After speaking to the two gentlemen above, I am told I am using this data as I would normally do, after arguing with me and not giving me a chance to explain the reason of my call in detail. I explain that I dont use up so much data in any given day on my work to which I am disputed.

I need MTN to take the responsibility and look into this matter as I cant keep buying data and having it dissapear and be assisted by individuals like the two genttlemen above.

It is urgent.

Thank you.