1 reviews | Active since May 2017
DATA LOSS AND NOT REFUNDED
My contract number ( ********** 142) was credited 2GB of data Saturday (2017-10-14) morning and I had had at least 1GB on me. On Sunday (2017-10-15) I was left with almost 200MB. I know I could not have used that amount of data and my phone could have warned me about data usage. I then reported this here (HelloPeter) and I was told my 2GB data was refunded/reloaded. Until today I have not yet received my data.
I am not sure where you are expecting me to pay for something I did not get. can someone sort this out please?
Dear Thando,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for inconvenience caused.
Kindly note the 2GB data bundle was allocated to you on the 2017/10/16 @ 10:24:14 AM.
Please note this matter has been addressed and resolved.
We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Thando,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for inconvenience caused.
Kindly note the 2GB data bundle was allocated to you on the 2017/10/16 @ 10:24:14 AM.
Please note this matter has been addressed and resolved.
We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,