Data loss and absolutely no help from MTN
<p>My Wife has been an MTN customer for about 13 years, - highest account ever was R930</p> <p>in the past 25 days her account had escalated to R6,500 which I paid yesterday- TODAY I topped up 2gb of data and this evening got WARNING that data is depleted!</p> <p>phoned a very uninterested call center who told me that data IS depleted AND account sits at R930- 1 day later</p> <p>something is very wrong - MTN TRYING TO RECOVER MONEY FROM THEIR NORTH AFRICA AND MIDDLE EAST ESCAPADES NI DOUBT</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the invoice for the disputed usage is still unbilled, kindly request for the usage to be validated once the invoice dated 2017-01-16 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the invoice for the disputed usage is still unbilled, kindly request for the usage to be validated once the invoice dated 2017-01-16 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***