aB
annelize B
1 reviews | Active since Apr 2010
09 Aug 2017, 11:21
DATA Loss
<p>I have recently change my package with MTN Package MTN Choice S From the 12 July Till 08 Aug 2017 " </p> <p>data loss hapened due to apparently " GET THE RESULTS" ... I was informed by MTN AGENT Ref no ********** 84 that a total loss of R450 happened in this period. </p> <p>What on earth is this for ? I insist a refund from MTN I have a straight forward contract and then this? Is there not enough ****s and ***** in this country?? </p> <p>Kind Regards </p> <p>Annelize </p>
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MTN South Africa's replyOfficial
11 Aug 2017, 10:08Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply11 Aug 2017, 10:08
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,