KR
Kentse R
1 reviews | Active since Dec 2016
05 Dec 2016, 11:59
Data loss
<p>MTN has become a bad cellular network in history lately. I have a 2G data contract with MTN that was loaded on the 2nd of December I used only 82MB or so from that data and used a wifi where I was but while i was updating my whatsapp and other apps, when I put back on my data to use if further i had no data. I am honestly one of the majority that is sick and tired with MTN, I pay so much for being ****** the data that Iipaid for. No one can tell me what exactly happened to my data except that it is internet how crazy is that... It`s not even month end i do not have data. I need an explanation as it is not the first time that happened, i raised this on your facebook page but nothing was done to help.</p>
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Replies (3)
MTN South Africa's replyOfficial
08 Dec 2016, 07:05Good Afternoon Kentse
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that you have been correctly charged. At the last transaction on the 02 December you had a closing balance of 1.66 g . Do note that there has also been constant internet sessions throughout the day on your device hence the depletion of your data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply08 Dec 2016, 07:05
Official
Good Afternoon Kentse
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that you have been correctly charged. At the last transaction on the 02 December you had a closing balance of 1.66 g . Do note that there has also been constant internet sessions throughout the day on your device hence the depletion of your data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
KR
Kentse R's updateReviewer Update
09 Dec 2016, 14:06Thank you for the respose.
I have requested to get a report that state exactly where or which app used the data and how much of a data was that because telling me about internet doesn`t make sense to me, internet is broad. If there is form of statement if I may call it that will list usage of a data and where was it us from the apps i have o my phone.
Thank you.
KR
Kentse R's update09 Dec 2016, 14:06
Reviewer Update
Thank you for the respose.
I have requested to get a report that state exactly where or which app used the data and how much of a data was that because telling me about internet doesn`t make sense to me, internet is broad. If there is form of statement if I may call it that will list usage of a data and where was it us from the apps i have o my phone.
Thank you.
KR
Kentse R's updateReviewer Update
29 Dec 2016, 13:58Im getting sick and disgusted by this network everday...
MTN SA please take responsibility and tell me what`s happening at the background with my DATA, I can`t load 100MB then it gets finished over few munites from browsing FB and whatsapp. Im so annoyed by this. Just because it`s december doesn`t mean we all drunk and can`t monitor this. I am at work sober as a judge to notice that my data is vanishing. I have loaded data twice just for today and airtime also. Will have to find another newtwork that won`t rip me off if I don`t get proper explanation or solution to this.
KR
Kentse R's update29 Dec 2016, 13:58
Reviewer Update
Im getting sick and disgusted by this network everday...
MTN SA please take responsibility and tell me what`s happening at the background with my DATA, I can`t load 100MB then it gets finished over few munites from browsing FB and whatsapp. Im so annoyed by this. Just because it`s december doesn`t mean we all drunk and can`t monitor this. I am at work sober as a judge to notice that my data is vanishing. I have loaded data twice just for today and airtime also. Will have to find another newtwork that won`t rip me off if I don`t get proper explanation or solution to this.