DATA LINES

DURING NOVEMBER 2014 WE UPGRADED ON THE MTN DATA BUNDLE. WE ASKED THE CONSULTANT TO MAKE IT N TOP UP PLAN SINCE THEN WE STILL RECEIVE MONTHLY BILLION BETWEEN 2 AN 3 THOUSAND RAND. TWO WEEKS BACK MY HUSBAND PHONE THE CALL CENTRE OF MTN (808) THEY SAID THAT IT IS A FAULT ON THEIR SIDE AND WILL PAY BACK THE MONEY, OUR LINES WAS ALSO CUT DUE TO ACCORDING TO THEM NO RICA WAS DONE. HOW CAN THEY SAY THAT AFTER A 2 YEAR CONTRACT. ON WEDNESDAY 25 FEB 15 WE WENT TO THE MIMOSA MALL BRAND AND SPOKE TO SEFAKO. HE SAID HE LOCK A COMPLAIN AND THAT THE RICA WAS DONE BUT BECAUSE THEY CUT THE LINES THEIR IS TRANSACTIONS THEY FIRST MUST DO BEFORE HE CAN RICA IT AND THEY LINES WILL BE FIXED THAT DAY. YESTERDAY I PHONE SEFAKO HE WAS IN THE BANK AND SAID HE WILL PHONE ME BACK WITH AN ANSWER. TODAY 27 FEB 15 I WENT TO THEM AGAIN UNFORTUNATELY SEFAKO WAS NOT AVAILABLE AND A OTHER CONSULTANT HELPED ME, NOW THE LATEST ANSWER IS HE CAN NOT TELL ME WHEN THE LINES WILL BE SWITCHED ON AGAIN AS THE RICA IS BEEN SORTED BUT BEFORE THE QUERY OF THE TOP UP SITUATION IS NOT BEEN FIXED THERE IS NO DATA. I ASKED HIM HOW LONG NOW SO HE SAID 5-7 DAYS WHICH IS UNACCEPTABLE AS THEY GOING TO DEDUCT AGAIN R 3000 FROM THE BAN