1 reviews | Active since Aug 2015
Data Limit lifted without noticing me!!
I had a Data Contract with MTN with a Usage Limit of not more than 2Gig per month which I had for more than 3 years. Now for the first time my account of R105 per month went up to R321. My CONTRACT was signed for a LIMIT Cap on my DATA usage. They have taken it off without honouring my contract!!<br> The personnel at the MTN shop in Mossel Bay is useless. Unfriendly. I have logged 2 complains with them last week. In 7 days they have heard NOTHING from their customer care requests. <br> I myself have also logged 4 complains with the 'customer care line' (HAHA) with reference numbers and still NO RESPONSE. The one girl on the other side could see that I HAD a USAGE LIMIT on my account but don't know why it hasn't been honoured. No one is coming back. No one is responding on any request I have logged... HELP!!! These people are a frustration and therefore we have already moved our one phone account to VODACOM where we get quicker response and service!!!<br> This data line will soon follow the same path it we don't get help quickly!!<br> But before then I need to sort out the ACCOUNT..<br> And one more thing - People at MTN's customer care line are not allowed to speak AFRIKAANS!!! Shame on you
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the billing query logged is still pending investigation with our billing department, REQ:***. The system shows that you have since migrated your number to the Broadband 2GB Topup package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the billing query logged is still pending investigation with our billing department, REQ:***. The system shows that you have since migrated your number to the Broadband 2GB Topup package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
