Data Leeches

<p>Where do I begin ...</p> <p>I am utterly disgusted with the service received from MTN lately. Besides the fact that I have a contract with them that's worth R500pm and over and above that I fill about R1 ********** airtime per month(including data) they are unable to assist. </p> <p> </p> <p>My problem is , when I fill 100 megs weekly data , it gets finished in that same day. However if I purchase another 100 megs that same afternoon it would last me a week .</p> <p> </p> <p>I called through to tech support, the First Lady told me there's a problem with her system and she kept me on hold for 15 minutes... I eventually hung up. </p> <p> </p> <p>The second lady by the name of Pauline did the security checks and tried to assist. She insisted that it had been my "Background" apps that has been consuming all my data. So I posed the question, how come is it if I fill again . The second lot of data does not deplete as fast, I was told it happens like that, I asked for her to escalate the matter , she told me I would be given the exact same feedback as if it's common practice for team leaders to just reiterate what their frontline staff say. </p> <p> </p> <p>I still insisted it be escalated as I am irate and I want my issue resolved!!! </p> <p> </p> <p>The ref is ********** 83</p>