LP
Linda P
1 reviews | Active since Mar 2009
21 Aug 2015, 15:08
Data just not issued
Not only have I heard nothing back from my last billing complaint- this month I was ment to get my normal 500mb's but nothing! logged a query- no response. its disgusting. I used to think MTN was the best supplier but of late I wish I had not renewed my contract with them. Where is the customer service?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Sept 2015, 12:48Hello linda35,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response. We have escalated the matter to our billing department for the to assist. Reference number: REQ:***
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response. We have escalated the matter to our billing department for the to assist. Reference number: REQ:***
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 12:48
Official
Hello linda35,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response. We have escalated the matter to our billing department for the to assist. Reference number: REQ:***
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response. We have escalated the matter to our billing department for the to assist. Reference number: REQ:***
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,