1 reviews | Active since Jun 2017
<p>I loaded a daily unlimited bundle at 8.19am. I browsed 2 or 3 articles/news stories and then at 8.27am I get an sms informing me that I have reached the 150mb fair usage limit and my speed was reduced. It is impossible for me to use 150mb on news24 and google in 8 mins. My phone has it's own data tracker and shows that I had used less than 50mb. I have screenshots and smses to verify. I fully expect, as usual, that MTN will do nothing aboout this even though it is blatantly disadvantaging the customer and unduly benefitting MTN as this is how they seem to handle things. At the very least, this review can keep other interested users informed when making their decisions as consumers. After a period of non-response as I expect, I will be presenting my situation to the relevant ombudsman as too often I have let things go.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the number *** added to this post belongs to someone else. Kindly request the account holder to contact our Customer Care on 808 (free from an MTN line) from the 23 June 2017 and request for Data Validation and the URL report. These reports will verify if the data was charged incorrectly.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the number *** added to this post belongs to someone else. Kindly request the account holder to contact our Customer Care on 808 (free from an MTN line) from the 23 June 2017 and request for Data Validation and the URL report. These reports will verify if the data was charged incorrectly.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
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