Data issues
<p>Logged a query on MTN complaints in Dec 2016 twice to date no need back. Random increase in data usage for a second year spiked in November. Now I have 1 Gig and keep getting msgs of data expiry. I never had issues with data expiring in a week. Suddenly data now only is allowed to be used over a few days... yet when I load less mtn suddenly takes more than normal </p> <p> </p> <p>What is going on??????????????? </p>
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Replies (3)
MTN South Africa's replyOfficial
05 Mar 2017, 22:06Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and for a URL Report and an Itemised Billing report so you can have an idea of which sites are using your data. You can also contact our Data support Team of 1555 for advise on how check and deactivate Internet automatic updates and background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2017, 22:06
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and for a URL Report and an Itemised Billing report so you can have an idea of which sites are using your data. You can also contact our Data support Team of 1555 for advise on how check and deactivate Internet automatic updates and background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's replyOfficial
05 Mar 2017, 22:06Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and for a URL Report and an Itemised Billing report so you can have an idea of which sites are using your data. You can also contact our Data support Team of 1555 for advise on how check and deactivate Internet automatic updates and background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2017, 22:06
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and for a URL Report and an Itemised Billing report so you can have an idea of which sites are using your data. You can also contact our Data support Team of 1555 for advise on how check and deactivate Internet automatic updates and background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's replyOfficial
05 Mar 2017, 22:07Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and for a URL Report and an Itemised Billing report so you can have an idea of which sites are using your data. You can also contact our Data support Team of 1555 for advise on how check and deactivate Internet automatic updates and background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2017, 22:07
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and for a URL Report and an Itemised Billing report so you can have an idea of which sites are using your data. You can also contact our Data support Team of 1555 for advise on how check and deactivate Internet automatic updates and background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,