TE
Tish E
1 reviews | Active since Oct 2009
17 Sept 2018, 11:44
Data issues
I cannot recall how many times I complained about this with MTN. I Bought 750MB on 11 Aug '18 and 24 hours later it was depleted already without using my phone a lot. I am an expert on my phone and how to restrict data. I get 5GB a month and never had to buy extra data as much as the month of August. I have not added any extra apps and did not even use FB a lot. Please can you explain this as I see other people complaining about the same thing during that period
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MTN South Africa's replyOfficial
18 Sept 2018, 10:40Good day Natisha,
Thank you for your post. Please accept our apologies for the inconvenience experienced.
As per our telephonic call, we have investigated the matter.
Our records show you purchased 600MB of data for R99 on 11 August 2018 at 23:55 Your data was available and used until it was depleted on 15 August 2018 at 13:08.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Mazwi Zuma
Complaints Management Team
Best regards,
MTN South Africa's reply18 Sept 2018, 10:40
Official
Good day Natisha,
Thank you for your post. Please accept our apologies for the inconvenience experienced.
As per our telephonic call, we have investigated the matter.
Our records show you purchased 600MB of data for R99 on 11 August 2018 at 23:55 Your data was available and used until it was depleted on 15 August 2018 at 13:08.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Mazwi Zuma
Complaints Management Team
Best regards,