PK
Portia K
1 reviews | Active since Sept 2015
14 May 2018, 11:28
data Issue/data query
On the 17 April 2018 I when to Zanzibar and come back on the 24 April 2018 I received my monthly bundles on the 21 April 2018 of 300 plus 75free and I didn't roaming i was using wifi when the whole time on the 24 April 2018 when I came back my data bundles keep on disappeared with no reason on I called customer care no one can explain what happened to my data bundles I decide to go to MTN Protea Glen which they log a query and give me a Reference no: 1- ********** 3446 they said they will call me after 24hours and they did I decide to call customer care they didn't help and give me another reference no: SMC/ ********** 2384 and i called after 2 days and they give me another reference no: ********** 8 and I called then last week Saturday and they told me they can't see all my reference numbers I'm tried with MTN last October I have to complain about the same thing this is really not on at all. It's been 2 weeks still my query not resoved I have been with Mtn for 11 years they really disappointing me.
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Replies (2)
MTN South Africa's replyOfficial
14 May 2018, 12:25Good day Portia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have just escalated your reference number to senior management for urgent assistance. You wi;l be contacted shortly.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 May 2018, 12:25
Official
Good day Portia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have just escalated your reference number to senior management for urgent assistance. You wi;l be contacted shortly.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
PK
Portia K's updateReviewer Update
16 May 2018, 10:26Good day Ishie
I'm still waiting for the for the assistance from senior management it's been 3 days now no respond from MTN if I don't get any respond by closing business day i'm take this matter to Ombudsman(CGSO)
PK
Portia K's update16 May 2018, 10:26
Reviewer Update
Good day Ishie
I'm still waiting for the for the assistance from senior management it's been 3 days now no respond from MTN if I don't get any respond by closing business day i'm take this matter to Ombudsman(CGSO)