RM
Rod M
1 reviews | Active since Nov 2015
18 Jul 2016, 14:46
Data issue for ***
<p>I purchasered 1 gig of data by dialing *141*2 on my phone. The transaction appeared to have gone through and on my phone on the 9/07/16</p> <p> </p> <p>Mtn never added the data bundle to my account. </p> <p> </p> <p>I have no doubt that my account will be charged out bundle data rates for their mistake. </p> <p> </p> <p>This company is not ethical and is not will to see my point of view on this. </p> <p> </p> <p>Very frustrating. </p>
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MTN South Africa's replyOfficial
19 Jul 2016, 17:22Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the invoice is not billed, we will request for the matter to be investigated once the invoice dated 2016-07-20 has been billed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply19 Jul 2016, 17:22
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the invoice is not billed, we will request for the matter to be investigated once the invoice dated 2016-07-20 has been billed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,