AH
Anita H
1 reviews | Active since Jun 2016
29 Dec 2016, 17:13
Data issue
<p>I took out a contract with mtn as they had the 50 gig and 10 000 minutes free promotion. Collected my phone on Friday last week and recieved my 30 gigs on Saturday. I then recieved my 50 gigs a few days later but when I checked my balance I had +_51 gigs remaining. I called the call centre today to query it and was advised I had 1 gig when the 50 gigs was credited. I advised her that I could not have used 29 gigs in a few days. I asked for proof and she said that I would be charged for it. I refuse to pay for it. I want proof that I used 29 gigs in a few days and what I used it on.</p>
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MTN South Africa's replyOfficial
13 Jan 2017, 09:00Good day Anita
Thank you for your post.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing Department supervisory team for assistance.
Your ref number.REQ:***
Regards
Angela
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2017, 09:00
Official
Good day Anita
Thank you for your post.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing Department supervisory team for assistance.
Your ref number.REQ:***
Regards
Angela
REQ:***
Best regards,