BM
Betty M

1 reviews | Active since Jan 2017

25 Jan 2017, 09:30

Data is expensive as is, then you deal with MTN sucking you dry every minute!!!

0
Replies (6)
BM
Betty M's update25 Jan 2017, 11:39
Reviewer Update

All the call centre agents have been told to say is.." your applications are running in the background and thats why your data depletes so quickly" One even went on to say..I see Face Book is running, thats when I knew I'm being taken for a ride cause I dont even have that freaken Facebook. This data sucking business has been going on for a while and I'd just let it go but this time around MTN, I want my data and airtime back, and once I deplete both, I will gladly leave this sad excuse of a mobile service and go somewhere better!!! #BringBackMyData, Bella as a supervisor, learn to attend to customers, thats what they pay you to do.

MTN South Africa
MTN South Africa's reply06 Feb 2017, 12:50
Official

Good day Betty

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

MTN South Africa
MTN South Africa's reply06 Feb 2017, 12:54
Official

Good day Betty

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

MTN South Africa
MTN South Africa's reply06 Feb 2017, 12:55
Official

Good day Betty

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

MTN South Africa
MTN South Africa's reply06 Feb 2017, 13:10
Official

Good day Betty

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

MTN South Africa
MTN South Africa's reply06 Feb 2017, 13:10
Official

Good day Betty

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***