Data incorrectly loaded since January 2017

<p>CELL PHONE NO. ********** 748</p> <p>NOT RECEIVING ALL MY DATA SINCE JANUARY 2017</p> <p>I app**** for an upgrade in May last year. According to my knowledge I app**** and received 4gig anytime data and 2 gig night data until December 2016. The reason, I am saying this, is that at the end of the month, I still had 2 gigs anytime data left. </p> <p>Since January, I have only been receiving 2 gig anytime data, and 2 gig night data.</p> <p>I started querying this at end February. The 1st time I was on the phone, I really struggled to get your consultant to understand that I am not receiving all my data. The lady insisted that my contract was for 2 gig day and 2 gig night. When I asked her to go and see how much data was loaded on my contract between May and December last year, she informed me that is not possible?!!! I was finally informed that I should contact MTN Direct and get Nonhlanla Nkabinde to correct my data, as Nonhlanga is the consultant that were responsible for my upgrade. </p> <p>I have been trying since then to get hold of Nonhlanla, in order to get a copy of my contract, and to get my data corrected and backdated to January. I even phoned your head office, who then in order transferred me to Nonhlanla. This was the only time I actually got to speak to her. Just to be informed by her that she is not in the office and are not taking calls and is also not responsible for my solving my query AND THEN PUT THE PHONE DOWN ON ME! </p> <p>Since then I have made numerous calls, and everytime I am being informed that by a consultant that they will escalate my query / they will email Nonhlanla / and on more than one occasion was I informed they are copying the supervisors and one of them will phone me back. Pretty informed me that Nonhlanla’s supervisor is Sinele, but everytime I asked for him I am told he is not in the office, and yesterday, 17 May, I was informed Sinele is on leave. NOT ONCE HAS ANYONE FROM MTN CONTACTED ME. </p> <p>Of all the consultants I have spoken too, it seems only the consultants in the Durban area, actually can work with your system, as they are the only ones that could see that I signed up for an upgrade last year May, but what is on the system is that I signed up for a 2 gig day data and 4 gig night data. Brandon in your Durban office informed me that he is going to request them to correct my data and backdate it to May. And also get Nonhlanle to forward a copy of my contract. This was at the end of March. Till now nothing was done as I still got 2 gig day and night data for April and May. </p> <p>On Friday 12 May, I was informed that the billing department is now responsible in correcting my contract. I was informed by Mathpsepo that she is sending them an email and it should take 2-24 hours for them to contact me. Till now no one has contact me. I phoned yesterday and was informed that billing department cannot assist me until they, themselves have received the contact form Nonhlanhla!!</p> <p>I therefore require a copy of my contract and a copy of the conversation I had with Nonhlanla. I also need a printout from MTN showing me how much data was loaded on my contract from May 2016-May2017. </p> <p>With that I require my data to be corrected and backdated to January 2017. As well as: Currently although I have night data left, it is not allowing me to use it?!! I need this to be resolved. </p> <p>I also require a print out to show how my data has been used for the last 3 month, as 2 gigs of anytime data will last only a few days!!! Which is impossible as till December 2gigs last well over a month. </p> <p>Hereby some of the consultant names and reference numbers I received: Divashni, Deidre Asher – ref 842729, Jange, Brandon, Pretty, Lorraine, Mathpsepo – ref no 810900, Wisane. </p> <p>I am hereby awaiting your urgent response to my query, which is outstanding since February. </p> <p>I am available on cell no – ********** 242</p> <p>Email – ********** or **********