1 reviews | Active since Oct 2015
Data incorrectly charged
Good day,<br> <br> My name Oscar<br> ***<br> Contact ***<br> I migrated my package from an open line to a top up, I was paying R239.00 per month but since the package was incorrectly migrated I am paying more. I first spoke to Pauline at 808 who was not interested on what I was saying and only defended the Corporate for their billing mistake, of which I am well aware of. I am not willing to pay more on my contract unless 24 months period is complete. I was promised that Gordon will call me bu up until today no joy. I sent an email another just answered the way it suits him or her by just say there is nothing wrong with my package which shows that this person did not even know that the package was changed. <br> <br> I have been ignored by MTN and they ****** me about R40.00 on my contract but this makes angry and I even forget that I am paying R239.00 and I am not going to upgrade until they fix my package and credit my account. <br> <br> All I asked for was to change from open line to top up not to change my bill.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that all MTN contract subscriptions fees increased since June 2015. No billing mistake has been done on the account.
Your previous package was on Broadband 500. The package has been migrated to Top Up function.
MTN has not increased contract subscription prices for over a decade despite increasing operation costs, distribution costs, transport costs, handset price increases, infrastructure costs, failing exchange rates and increase in taxes. The reduction in mobile termination rates, coupled with the increased costs of network investment, has necessitated a review of pricing.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
No credit due.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that all MTN contract subscriptions fees increased since June 2015. No billing mistake has been done on the account.
Your previous package was on Broadband 500. The package has been migrated to Top Up function.
MTN has not increased contract subscription prices for over a decade despite increasing operation costs, distribution costs, transport costs, handset price increases, infrastructure costs, failing exchange rates and increase in taxes. The reduction in mobile termination rates, coupled with the increased costs of network investment, has necessitated a review of pricing.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
No credit due.
Kind Regards,
Alice van der Merwe
***
Best regards,