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ZJ
Zoe J

1 reviews | Active since Mar 2019

23 Apr 2019, 11:57

DATA IN- DATA OUT-

Yesterday I found myself buying 2 Gigs of data without being on any apps besides whatsapp. The first GIG was inserted at 12:00 and within minutes I received a 50% and then 80% notification and not long after the same thing happened for the second GIG that was purchased. I then tried calling your 'Technical Support' where no one could help me. Can you please tell me how I spent 2 GIG's of data by just staring at my phone and watching your sms's come in saying that my data THAT I JUST BOUGHT HAS DEPLETED... YOU PROBABLY CAN'T! And don't try to give me the background app **** cause all my settings are off.

0
Replies (2)
MTN South Africa
MTN South Africa's reply24 Apr 2019, 09:12
Official
Good day Zoe
  Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.  I have checked your number on our systems and your usage is correct. I have included a breakdown of data usage from the time you bought the 1st 1GB data bundle to when the 2nd 1GB was finished. Please also note that you may use the data usage option on your phone to check which apps have used the data.  22-04-2019 - 11:44 1GB 11:44 and 15:00 - 282.74MB 15:00 and 19:00 - 92.47MB 19:00 and 20:04 - 652.21MB  22-04-2019 - 20:04 1GB 20:04 and 21:00 - 1025.58MB 21:00 and 23:59 - 107.87MB  Warm regards, Jessica John Complaints Management Team 

Best regards,

ZJ
Zoe J's update24 Apr 2019, 11:03
Reviewer Update
Hi really don’t care what you checked on your side. Of course MTN swill come back with some political answer. I was looking at my phone, and just watching as the sms’s were coming through from your side. Also I was in a WIFI zone during the times you are claiming I was connected to the internet. I’ll definitely be taking this further, Sick of MTN.