Data I did not ask for
<p>I have been charged for data I did not ask for and have been trying to engage with MTN through their online digital channel, MTN Active and their Call Centre, to no avail. Yesterday I even went to an MTN Store hoping they could assist me but all they did was log the query again. I need to make contact with someone at MTN who can actually help me understand why I am being charged R9839.70 for data that I did not ask for. The package I am on is the SMS ONLY packaged, signed up in 2001 and there is nothing in the contact about data usage. </p>
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Replies (5)
MTN South Africa's replyOfficial
13 Feb 2017, 11:04Dear Marc,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that in order to provide you with accurate feedback, I have had to log a request to our billing validation team to confirm if the charges are valid or not and I have done so. Once they provide me with feedback I can then refer that back to you. There is normally a 2-24 hr (business hours) turn around time. As soon as I have the relevant validation I will provide you with the feedback promptly.
We sincerely hope that this is in order.
Thank you
Kind regards
MTNSA
Best regards,
MTN South Africa's reply13 Feb 2017, 11:04
Official
Dear Marc,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that in order to provide you with accurate feedback, I have had to log a request to our billing validation team to confirm if the charges are valid or not and I have done so. Once they provide me with feedback I can then refer that back to you. There is normally a 2-24 hr (business hours) turn around time. As soon as I have the relevant validation I will provide you with the feedback promptly.
We sincerely hope that this is in order.
Thank you
Kind regards
MTNSA
Best regards,
MTN South Africa's replyOfficial
13 Feb 2017, 11:04Dear Marc,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that in order to provide you with accurate feedback, I have had to log a request to our billing validation team to confirm if the charges are valid or not and I have done so. Once they provide me with feedback I can then refer that back to you. There is normally a 2-24 hr (business hours) turn around time. As soon as I have the relevant validation I will provide you with the feedback promptly.
We sincerely hope that this is in order.
Thank you
Kind regards
MTNSA
Best regards,
MTN South Africa's reply13 Feb 2017, 11:04
Official
Dear Marc,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that in order to provide you with accurate feedback, I have had to log a request to our billing validation team to confirm if the charges are valid or not and I have done so. Once they provide me with feedback I can then refer that back to you. There is normally a 2-24 hr (business hours) turn around time. As soon as I have the relevant validation I will provide you with the feedback promptly.
We sincerely hope that this is in order.
Thank you
Kind regards
MTNSA
Best regards,
's updateReviewer Update
16 Feb 2017, 09:19Dear MTN,
I am still waiting for a response to my correspondance from 13 Feb 2017.
The key issue here is that I deliberately did not want data or voice telephony activated on my SIM cards as they are used exclusively for the sending and receiving of SMS's.
This has been the case since 2001 when I took out the SMS ONLY contracts with MTN.
So, even if data has been transmitted erroneously by the system, I have been mis-led by MTN and therefore I ask that you hounour the original contract agreement by terminating any additional services on my SIM cards, other than the sending and receiving of SMS's.
Furthermore I request a full refund for the out of bundle data charges of R9839.70.
's update16 Feb 2017, 09:19
Reviewer Update
Dear MTN,
I am still waiting for a response to my correspondance from 13 Feb 2017.
The key issue here is that I deliberately did not want data or voice telephony activated on my SIM cards as they are used exclusively for the sending and receiving of SMS's.
This has been the case since 2001 when I took out the SMS ONLY contracts with MTN.
So, even if data has been transmitted erroneously by the system, I have been mis-led by MTN and therefore I ask that you hounour the original contract agreement by terminating any additional services on my SIM cards, other than the sending and receiving of SMS's.
Furthermore I request a full refund for the out of bundle data charges of R9839.70.
's updateReviewer Update
17 Feb 2017, 14:33Dear MTN,
I am still waiting for a response to my correspondance from 13 Feb 2017.
Kindly contact me before my account is ********ly debited.
I have a copy of my original contact, dated 2001 if you need this document to proof that I did not subscribe to any data services.
's update17 Feb 2017, 14:33
Reviewer Update
Dear MTN,
I am still waiting for a response to my correspondance from 13 Feb 2017.
Kindly contact me before my account is ********ly debited.
I have a copy of my original contact, dated 2001 if you need this document to proof that I did not subscribe to any data services.
's updateReviewer Update
20 Feb 2017, 08:41Dear MTN,
I am still waiting for a response to my correspondance from 13 Feb 2017.
Kindly contact me before my account is debited.
's update20 Feb 2017, 08:41
Reviewer Update
Dear MTN,
I am still waiting for a response to my correspondance from 13 Feb 2017.
Kindly contact me before my account is debited.