LG
Lee G
1 reviews | Active since Jun 2018
15 Jun 2018, 14:32
Data gone missing over night #Frustrated
Good day all
After a really frustrating and LONG call(constantly being put on hold resulting in almost 1 hour)with MTN , i am really disappointing in the lack of help which i have received after a sum of data had just vanished over night. This has never happened before and hence the reason i phoned in. I am now left with a small amount of data which will not last 7 days and was told a query would be logged and i have to now wait 7 working days. It is really strange that this sum of data had just vanished and i had hardly used my phone for the night. TOTALLY ANNOYED AND FRUSTRATED!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Jun 2018, 07:16Good day Lee,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that on most smartphones today you can find out what your data was used on. You may go to the settings/app settings and find the info there. You maay have an app that is running in the background without your knowledge.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Jun 2018, 07:16
Official
Good day Lee,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that on most smartphones today you can find out what your data was used on. You may go to the settings/app settings and find the info there. You maay have an app that is running in the background without your knowledge.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,