SL
Shane L
1 reviews | Active since Aug 2015
16 Jan 2016, 13:07
Data gone again in less then a week
Again MTN no concern !! Send me a lot of info on how to disconnect different apps on iPhone .. Yet that was done 5 months ago when I complained first time .... At this mo I'm using 1 gig of data within a week - and they still ain't addressed the issue at all ... Now today the day data is depleted yet , using wifi ... They just don't care and ain't a help at all ... Going to change to a better firm ..
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Replies (1)
MTN South Africa's replyOfficial
19 Jan 2016, 06:50Hello Shane 9999,
Thank you for your post.
Kindly be advised that when I check on the system, the data is used for internet connection , Social Network and Default_Volume which can be anything that uses internet besides social Networks. Kindly turn off your wifi assistance because even if you are using wifi, if your wifi assistance is on it will still use your data should the wifi strength goes weak.You can also choose which application must use data and which application must use Wifi.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Kindly be advised that when I check on the system, the data is used for internet connection , Social Network and Default_Volume which can be anything that uses internet besides social Networks. Kindly turn off your wifi assistance because even if you are using wifi, if your wifi assistance is on it will still use your data should the wifi strength goes weak.You can also choose which application must use data and which application must use Wifi.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply19 Jan 2016, 06:50
Official
Hello Shane 9999,
Thank you for your post.
Kindly be advised that when I check on the system, the data is used for internet connection , Social Network and Default_Volume which can be anything that uses internet besides social Networks. Kindly turn off your wifi assistance because even if you are using wifi, if your wifi assistance is on it will still use your data should the wifi strength goes weak.You can also choose which application must use data and which application must use Wifi.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Kindly be advised that when I check on the system, the data is used for internet connection , Social Network and Default_Volume which can be anything that uses internet besides social Networks. Kindly turn off your wifi assistance because even if you are using wifi, if your wifi assistance is on it will still use your data should the wifi strength goes weak.You can also choose which application must use data and which application must use Wifi.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***