TO
Tayla O
1 reviews | Active since Mar 2016
22 Mar 2016, 12:25
Data gone
Two days ago, I put on 1 gig of data, within 10 min the data vanished. I want to know how in a few minutes my data on my phone can just disappear. R160 wasted in just 10 min? This is not the first time! I am truely disgusted! I've been an mtn user for numerous years now, honestly considering a change if this is how it works.
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MTN South Africa's replyOfficial
23 Mar 2016, 14:57Hello Torg93,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the number added on this post, you loaded 1G on the 21 March 2016 which came with a free 1GB and 512mb night express bundle. So far the only bundle used is the Promotional 1GB , the 1GB purchased as well as the night express bundle are still available.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the number added on this post, you loaded 1G on the 21 March 2016 which came with a free 1GB and 512mb night express bundle. So far the only bundle used is the Promotional 1GB , the 1GB purchased as well as the night express bundle are still available.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2016, 14:57
Official
Hello Torg93,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the number added on this post, you loaded 1G on the 21 March 2016 which came with a free 1GB and 512mb night express bundle. So far the only bundle used is the Promotional 1GB , the 1GB purchased as well as the night express bundle are still available.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the number added on this post, you loaded 1G on the 21 March 2016 which came with a free 1GB and 512mb night express bundle. So far the only bundle used is the Promotional 1GB , the 1GB purchased as well as the night express bundle are still available.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,