DW
Dominic W

1 reviews | Active since May 2016

23 May 2016, 11:29

Data going missing without a reasonable explanation

<p>So I purchased 1 gig data and received 1 gig free from MTN on 14/05/2016. Today, 23/05/2016 I only have 377mb left. How is this possible? I contacted MTN on 173 and they told me that I am using the internet excessively which is utter *******. The date and time they have on their system are times I am at work, so when the heck do I get time to spend 1 hour, twice a day on the internet? What doesn't make sense is that over the weekend I do not spend half as much time on the internet (This is during my free time) as in the week when I am at work.</p> <p>Please re-imburse my data, or I will have to move to another service provider. Just because you give free data does not mean that you can take it whenever you feel like it!</p> <p> </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply24 May 2016, 14:31
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly write back to us with the cellphone number that had a problem, we will attend to the matter accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

DW
Dominic W's update25 May 2016, 11:12
Reviewer Update
Please see cellphone number as requested: *** Please note when I contacted the call centre - 173, I spoke to the manager, Mervin and he supposedly logged a ticket with the data division for further investigated. They should have gotten back to me within 24 hours, but I am yet to receive any response. Reference number for this call: FMC/***. Yet another unsatisfactory results! Please rectify soonest.