AL
Ana L
1 reviews | Active since Mar 2009
12 Nov 2015, 18:51
Data getting depleted at a ridiculous rate
On Sunday I complained to MTN on Facebook about my data that is getting depleted at an alarming rate. It is now Thursday and they haven't even come back to me with an explanation as to why this is happening. Contact on Facebook gave me a reference no.and said that she had sent an urgent request to the relevant department. This is after I sent a message twice asking what's happening.Customer service is just non existent at this Company!!!
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Replies (1)
MTN South Africa's replyOfficial
17 Nov 2015, 15:56Hello Ana Luis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
There is a lot of things that influence the depletion of your data including automatic updates, type of websites you are browsing, type of handset you are using etc.
I will request that a data specialist give you a call to advise you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
There is a lot of things that influence the depletion of your data including automatic updates, type of websites you are browsing, type of handset you are using etc.
I will request that a data specialist give you a call to advise you.
Regards
Thabelo
REQ:***
MTN South Africa's reply17 Nov 2015, 15:56
Official
Hello Ana Luis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
There is a lot of things that influence the depletion of your data including automatic updates, type of websites you are browsing, type of handset you are using etc.
I will request that a data specialist give you a call to advise you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
There is a lot of things that influence the depletion of your data including automatic updates, type of websites you are browsing, type of handset you are using etc.
I will request that a data specialist give you a call to advise you.
Regards
Thabelo
REQ:***