SH
Sibusiso H
1 reviews | Active since May 2014
20 Jul 2018, 10:38
DATA *****
On the 18th July 2018 at 10:15 i reset my voice and data information and loaded data of R 499 equivalent to 10 GB through my banking, which was duly loaded. On the 19th July 2018 i checked my data had 0 balance but my cellular data usage is 444 MB. I reported this matter online because MTN has deliberately altered its contact number making impossible for reporting of this form of incidences but no response . I have taken screen shot of the above information and evidence of this ***** is available for anyone to peruse.
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MTN South Africa's replyOfficial
27 Jul 2018, 19:01Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that there is 8.2 GB balance remaining and 92.3 MB,please dial *136# to check your balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply27 Jul 2018, 19:01
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that there is 8.2 GB balance remaining and 92.3 MB,please dial *136# to check your balances.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,