HK
Henk K
1 reviews | Active since Mar 2009
07 Mar 2016, 21:23
Data fees increase dramatically when contract end
My data contract with MTN expired in August 2015. Since then my data costs escalated dramatically whilst usage remained the same i.e from R160 per month to way over R2000 etc. I was not informed of any change in contract.<br> The call centre is totally incapable of solving the problem and their system has been off for 24 hours (conveniently) As usual MTN do not respond to e mails either.<br> The gross cheek and incompetance of such a big company is just unbelievable.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Mar 2016, 11:07Hello henkk,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have validated the Data charges on the Two highest invoices being the October and November invoice. Charges were found to be valid according to the volume of data used.
We have logged a request for the URL report to be sent to you for those months. We suggest that you speak to our Data Support department for assistance on how check and deactivate internet automatic updates and background data running in order to minimise the high usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have validated the Data charges on the Two highest invoices being the October and November invoice. Charges were found to be valid according to the volume of data used.
We have logged a request for the URL report to be sent to you for those months. We suggest that you speak to our Data Support department for assistance on how check and deactivate internet automatic updates and background data running in order to minimise the high usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 11:07
Official
Hello henkk,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have validated the Data charges on the Two highest invoices being the October and November invoice. Charges were found to be valid according to the volume of data used.
We have logged a request for the URL report to be sent to you for those months. We suggest that you speak to our Data Support department for assistance on how check and deactivate internet automatic updates and background data running in order to minimise the high usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have validated the Data charges on the Two highest invoices being the October and November invoice. Charges were found to be valid according to the volume of data used.
We have logged a request for the URL report to be sent to you for those months. We suggest that you speak to our Data Support department for assistance on how check and deactivate internet automatic updates and background data running in order to minimise the high usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,