JD
Jakob D

1 reviews | Active since Aug 2011

01 Jun 2015, 13:29

Data expiry date and no feedback

On the 10 of May 2015 I bought a once of monthly 1 gig data bundle. But now the 1 gig you buy and the 1gig giveback promo is valid only for 30 days. I then registered a complaint on the 10th about the 30 days I got on the 1 gig i bought with ***.<br> On the 19th I phoned 808 for I did not get any feedback from MTN, the consultant gave me a new *** and said someone will contact me within 24 hours.<br> On the 22nd I called again 808 and the consultant said that my complaint was given to the wrong department so he gave me again a new ***.<br> Both consultants said that it is not correct and it must be corrected.<br> As of yet I did not get any feedback of any kind from MTN and my data is going to expire in 9 days.<br> Absolutely no service<br> MTN please fix the problem on my data expiry date and give me some feedback.<br> JR Diedericks<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Jun 2015, 15:21
Official
Hello Jakesxoxo,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that 1 GB FREE**
Giveback Validity: 30 days
Inclusive value: 1GB
Validity: 30 Days

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,