Data Expiry

Does MTN really care for their customers. Since I took a data 10 gig promotional data, I have had no joy with MTN. Firstly, I was told I can share the data, however after a few days after failing of share that data, I am told you cannot share promotional data. Why not, data is data. I had to look for another phone and have one as a hot spot. Secondly, my data was loaded on 14.10.27 (10gig) and I have never experienced the data that finishes so fast I think in less than a week 5gigs had gone. Of cause you cannot win this with the service provider, they will tell you of background ups etc. fine, but then to my surprise on 28.10.2017 during data check, the message says your data will expire on 29.10.2017. I log a ticket with the 808-call center and the person checks as well and sees that it will expire on 29.10.2017. Ticket number 1- ********** 4544. For sure, the data of over 2gig expires on 29.10.2017. I have been calling almost every day to follow-up on this issue but told it takes 3days to get a response. So 3 days without data obviously you need to be online, you will have to buy data again from MTN, they make money when you are inconvenienced. 01.11.2017 – 1452hrs get a message your query has been resolved. Call 808 and the comments on the query is, “What is customer give back.”  surely. Another query had to be logged and I am told it will take another 3 days…..eish MTN. I refused to accept this and ask to speak to a manager. I was told they are in meetings and Sabelo will phone me after. Call never came up to today. Eventually speak to another manage on 03.11.2017 and he tells me the obvious thing which I know, “You are sharing the data with another number,” Yes I know that, that is not the issue, the issue is my 2 gigs of data expired in 2 weeks. At least he did say he would log a ticket to the provisioning department. Phone 3 days later and they also say you data is shared with the other number – Yeeeeerrrrrrr MTN, that’s not the issue. My data expired, is it going to be reinstated. This is stilling from cash customers. Tried to terminate the contract – they say you have to pay over R1000. For what – you are not going to give me the data but you want me to pay over 1000 for nothing and for a service you cannot provide. Some follow up calls to MTN: ********** 54; ********** 28.

This other one- unrelated issue, I never got feed back ********** 07.