MB
Marco B
1 reviews | Active since Feb 2015
27 Oct 2015, 15:26
Data Expiry
At the end of September I bought a 2 gig bundle. I was shocked to see the expiry data of my data is the 31st of October and not 60 days as previous practice. I raised a query via the MTN Website and to date I have not received any feedback. My data will now be lost on the 31st and I see this as theft.<br>
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Replies (1)
MTN South Africa's replyOfficial
29 Oct 2015, 21:55Hello marcovanblerk1,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN.
Please be advised that the validity of the Monthly Data Bundles changed from 60 days to 30 days for all customers as per the 23rd of April 2015. The expiry date of your data bundles is correct since you loaded your 2GB on 2015-09-30.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN.
Please be advised that the validity of the Monthly Data Bundles changed from 60 days to 30 days for all customers as per the 23rd of April 2015. The expiry date of your data bundles is correct since you loaded your 2GB on 2015-09-30.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply29 Oct 2015, 21:55
Official
Hello marcovanblerk1,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN.
Please be advised that the validity of the Monthly Data Bundles changed from 60 days to 30 days for all customers as per the 23rd of April 2015. The expiry date of your data bundles is correct since you loaded your 2GB on 2015-09-30.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN.
Please be advised that the validity of the Monthly Data Bundles changed from 60 days to 30 days for all customers as per the 23rd of April 2015. The expiry date of your data bundles is correct since you loaded your 2GB on 2015-09-30.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,