JE
Jacques E
1 reviews | Active since Sept 2015
07 Nov 2015, 10:39
Data expiring before MTN T&C's
I loaded a 1gig data bundle on my account on 2 November. Upon checking data balances, this bundle and the promotional bundle is set to expire on 2 December, which is a 30 day period. According to MTN's terms and conditions at [URL Removed] it clearly states under point 9.3 that \All unused Internet carried over shall expire 2 (two) calendar months after the last Add-On Bundle is loaded". Is this gross incompetence or deliberate *****? My wife also has a prepaid account which also just had a data bundle expire in 30 days.. How many other MTN customers have been disadvantaged by this error? """
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MTN South Africa's replyOfficial
07 Nov 2015, 13:08Hello Jerasmus911,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note Validity of MTN Internet Volume Bundle is 1 Calendar Month, therefore they are not carried over.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note Validity of MTN Internet Volume Bundle is 1 Calendar Month, therefore they are not carried over.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Nov 2015, 13:08
Official
Hello Jerasmus911,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note Validity of MTN Internet Volume Bundle is 1 Calendar Month, therefore they are not carried over.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note Validity of MTN Internet Volume Bundle is 1 Calendar Month, therefore they are not carried over.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,