BM
Bernadene M
1 reviews | Active since Oct 2017
11 Oct 2017, 10:13
Data expiring
I loaded 2 gigs of data 10 days ago and MTN sends me a notification that my data is now expired. Why are we paying such high tarrifs for a service that expires a few days later. This is ridiculous!!
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MTN South Africa's replyOfficial
11 Oct 2017, 16:51Dear Bernadene,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we do have data bundles available that you can load which only expires after 365 days if not utilized.
You can find more information regarding the data bundles https://www.mtn.co.za/pages/mtn-data4keeps.aspx
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our products & services, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply11 Oct 2017, 16:51
Official
Dear Bernadene,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we do have data bundles available that you can load which only expires after 365 days if not utilized.
You can find more information regarding the data bundles https://www.mtn.co.za/pages/mtn-data4keeps.aspx
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our products & services, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,