NM
Nothando M
1 reviews | Active since Mar 2009
27 Jun 2015, 16:30
Data expires before expiry date
My data expires before its expiry date. I bought a monthly supply of 2 gigs 21/04/2015 it expires after 2 days! I then bought another monthly supply of 2 gigs on 25/04/2015 which also expired within a week!<br> I upgraded my contract 18 June 2015
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 10:56Hello pele,
We are truly sorry for the breakdown in service and for any inconvenience caused.
We have now escalated the matter to our back office for them to investigate why your data bundle purchases have been expiring after 2/3 days.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused.
We have now escalated the matter to our back office for them to investigate why your data bundle purchases have been expiring after 2/3 days.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 10:56
Official
Hello pele,
We are truly sorry for the breakdown in service and for any inconvenience caused.
We have now escalated the matter to our back office for them to investigate why your data bundle purchases have been expiring after 2/3 days.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused.
We have now escalated the matter to our back office for them to investigate why your data bundle purchases have been expiring after 2/3 days.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,