SL
Shane L
1 reviews | Active since Aug 2015
23 Feb 2016, 09:25
Data ... Doesn't last ... And same excuses
It's been month of on going complaints about data , for some reason 1gig data doesn't last a week... They tell me to switch of face book , to disconnect most my apps ... And still only a week .. When u talk to them they even blame phone type ... Yet I've had the Same phone 2 years and never used so much data ... Mtn is steeling from everyone and continue - week after week
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Replies (1)
MTN South Africa's replyOfficial
25 Feb 2016, 09:08Hello Shane 9999,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles are being used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications like Facebook Messenger, WhatsApp and Gmail. We also advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles are being used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications like Facebook Messenger, WhatsApp and Gmail. We also advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2016, 09:08
Official
Hello Shane 9999,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles are being used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications like Facebook Messenger, WhatsApp and Gmail. We also advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles are being used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications like Facebook Messenger, WhatsApp and Gmail. We also advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,