JL
Jaco L
1 reviews | Active since Nov 2016
14 Nov 2016, 12:52
Data disspearing??
<p>Hey MTN South Africa why do you send me " Alert! Data usage out of bundle Rates! " when im not event connected to my data? And why in he name of sweet data can i use 4gig of data when im not even browsing or near my phone. Not cool yo. I posted on facebook on the 10th of November. Taggen MTN in there 4 times as well as MTN from Negeria as well... just to see if anyone would respond. But as we all guessed who read my pos and commented on it on my facebook. No one rep****. Can anyone give me any info on this please. </p>
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MTN South Africa's replyOfficial
18 Nov 2016, 13:10Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i have tried contacting you on the number provided with no luck. I am unable to retrieve any information on our records. Kindly provide us with the MTN cell or account number that your complaint relates to so that we may investigate the matter and assist you accordingly without further delays.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply18 Nov 2016, 13:10
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that i have tried contacting you on the number provided with no luck. I am unable to retrieve any information on our records. Kindly provide us with the MTN cell or account number that your complaint relates to so that we may investigate the matter and assist you accordingly without further delays.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,