RK
Retshedisitswe K
1 reviews | Active since Nov 2016
05 Jan 2018, 12:08
Data dissappering
hi
Please be advised that i recharged with R44. a few minutes ago in order for me to redeem uncapped 1 GIG data 24 hours and now the 1 GIG just dissapeared after i received a message to activate it. Please help because this day light *******, i need my money back, it might be a R40 but it is my money.
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MTN South Africa's replyOfficial
08 Jan 2018, 14:39Good day Retshedisitswe,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please note that we do not have any 24 hour uncapped 1GB data bundle. What we do have is 24hour uncapped data going for R40.
MTN’s Terms and Conditions state that the fair usage policy for the bundle is 150MB. Once this limit is reached, speeds are throttled to 128kbps. Which is what happened in your case, the bundle did not disappear but the speed just drastically reduced.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply08 Jan 2018, 14:39
Official
Good day Retshedisitswe,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please note that we do not have any 24 hour uncapped 1GB data bundle. What we do have is 24hour uncapped data going for R40.
MTN’s Terms and Conditions state that the fair usage policy for the bundle is 150MB. Once this limit is reached, speeds are throttled to 128kbps. Which is what happened in your case, the bundle did not disappear but the speed just drastically reduced.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,