Data Dissappearance and Exccessive Billing

About 3 months ago we receive a bill for double our normal amount. We queried it and MTN just refuse to help and refuse to acknowledge that it is a fault on there side where they have somehow gone and deleted all our data which we bought or downloaded from our rewards points. We religiously make sure we have data on the contract so we can avoid being charged enormous amounts for our cell phone contracts.<br> <br> This has carried on for 3 or 4 months now and MTN now in the media are saying they are sticking to their guns that this never happened. The fact that is now in the media means it did happen and they have millions to refund clients and do not want to do so. We have paid our extra costs every month which is almost a R1000 extra every month so we can keep our contracts going as we need to use the phones but, when the contract dates are up we will be cancelling all 5 of our contracts and will be moving over to Vodacom asap. <br> <br> If anyone at MTN gets this, then they can call me if they do not want to loose a client of 20 years. <br> <br> Thanks,<br> Wayne du Preez<br> ***.