JM
Juanita M

1 reviews | Active since Jul 2015

02 Jul 2015, 11:40

DATA DISSAPERAING AFTER 2 DAYSOF PURCHASE!!!

I have been having endless problems with my contract phone where my data just dissapears after 2 days of purchasing. I get my normal bundle on the 21st of every month, 2 days later I get an SMS to say data is expiring in 2 days & 2 days later my data is gone ( i don't download, not really on FB ,only wattsup is active) I have tried ENDLESS times to get hold of MTN, send emails & have been to the Canalwalk branch 3 times last weekend( Friday, Saturday, Sunday) and no one has come back to me & everytime the consultant just loads more data on my account ( which gets deducted when debit order goes through) & tells me to wait for customer service to call me back. THIS IS REALLY UNACCEPTABLE. For the month of June I bought over R 500 worth of data extra & every 2nd day what I have expires. I bought another 1gig on Sunday, got SMS this morning to say it is expiring in 2 days ( at this moment I still have 992 Mb left & 1,024 gig ( night time data) that has not been used...... really loosing that in 2 days time is not on..... IF THIS HAPPENS BY SATURDAY I AM GOING BACK TO MTN TO CANCEL MY CONTRACT THAT I HAVE FOR THE LAST 15 YEARS.<br> can someone please come back to me URGENTLY!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Jul 2015, 14:25
Official
Hello juanita1403,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation, most of the data bundles purchase were Night Express. Regarding the usage from the 27 June, please contact our offices after the 20th June so that the matter may be investigated.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica

Best regards,