SN
Sherylene N
1 reviews | Active since Jul 2018
30 May 2019, 07:43
DATA dissapears
Please assist, this is not the first time, where i buy airtime and data and than my data just dissapears. Can you please urgently look into this matter!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
31 May 2019, 06:35Good day Sherylene Newman
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the date you deemed that your data depleted. We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the date you deemed that your data depleted. We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply31 May 2019, 06:35
Official
Good day Sherylene Newman
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the date you deemed that your data depleted. We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the date you deemed that your data depleted. We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
03 Jun 2019, 08:20Good day Sherylene Newman
Kindly contacted Customer Services on 135 , they will be able to check and log a ticket for missing airtime or data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Kindly contacted Customer Services on 135 , they will be able to check and log a ticket for missing airtime or data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply03 Jun 2019, 08:20
Official
Good day Sherylene Newman
Kindly contacted Customer Services on 135 , they will be able to check and log a ticket for missing airtime or data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Kindly contacted Customer Services on 135 , they will be able to check and log a ticket for missing airtime or data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,