MB
Mpho B
1 reviews | Active since Dec 2015
22 Dec 2015, 11:32
data dissapearing
I have been buying airtime and data for the last five days and everytime I access my whatsapp all the data vanish within a minute of accessing the APP irrespective of how much data I have,I contacted the contact centre and was unable to be asisted, I then called again last night and was promised the manager would get back to me as I was told a couple of days ago, I know you guys owe the Nigeria Government $5 billion however this hsould not be the way of raising the money by *****ing our data.
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Replies (1)
MTN South Africa's replyOfficial
26 Dec 2015, 13:00Hello Mphob,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your airtime is used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your airtime is used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply26 Dec 2015, 13:00
Official
Hello Mphob,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your airtime is used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that your airtime is used on internet , on your Iphone please minimise data usage by following these steps:
Settings > Privacy > Diagnostic & Usage > Select Don't Send
Settings > Cellular > System Services
Go To Settings > Privacy > Location Services(On/Off)
Go To Settings > Notifications- turn off
Restrict Apps from Using Cellular Data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh.
4. Toggle apps to off if you don't want them to refresh in the background, or disable the background app refresh feature for every app on your phone.
1. Go to Settings app,
2. Click on Mail, Contacts, Calendars , Click on Fetch New Data.(manually)
Press iCloud , Press Storage & Backup, Turn Off iCloud Backupand press ok.
double click menu button, swipe off everything.
regards
Nompumelelo
REQ:***
Best regards,