1 reviews | Active since Jan 2016
Data Dispute and account reconnection
First ref Number: *** Date:30/10/2014<br> Second Reference number: was not given due to call disconnection Date:15/12/2015<br> Third reference Number: *** and apparently call told me the account was handed over to legal. Date:23/12/2015<br> Fourth reference Number: *** Date:05/01/2016<br> Fifth Reference Number: *** Date: 08 January 2016<br> Hello Peter on the 21 January 2016 - which they rep**** and said that their legal team will contact me urgently.<br> I have called MTN on 808 on the above mentioned reference number. My account is up to date nothing outstanding or in arrears. First I was charged for data that was not used and I queried that on the first reference number. <br> Then the money was deduced for the data that was not used and then MTN reimburses me with R300.00. This is ridiculous for data I did not use. Then i asked for my connection to reconnect but still until today nothing has happened and no one has contacted me regarding time matter this was the fourth reference number. <br> Ayanda Ayanda REQ:*** reply on hello peter was as follows: We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has c
hank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
I have sent to you feedback via the customer service email.
Kind Regards,
Alice van der Merwe
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hank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
I have sent to you feedback via the customer service email.
Kind Regards,
Alice van der Merwe
***
