LD
Litha D
1 reviews | Active since Apr 2015
21 Oct 2018, 14:14
DATA DISPUTE
On the 14th of this month I received data on my package to the number ********** 825 which was 20GB but that 20GB did not even last me 7 days it was all gone by Thursday last week on the 18th I did not have any data. Previous months like last month and other month it used to stay for 30 days or more. I am using the same phone same applications, nothing had changed. MTN took my data away no ways that I can use 20GB over 4 days. I need my data or you guys must cancel my contract with you without any charge. This is a day light *******. I am very upset I can't even run my business now because I don't have the data. I need this Data ASAP. My contact number is ********** 578
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MTN South Africa's replyOfficial
22 Oct 2018, 13:56Good day Litha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation data usage is volume and not time based. Usage is dependent on the sessions your handsets would have requested on the network. I also advised on how to check data usage for the individual applications.
I hope all is in order.
Warm regards,
Mazwi Zuma
Complaints Analyst
Best regards,
MTN South Africa's reply22 Oct 2018, 13:56
Official
Good day Litha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation data usage is volume and not time based. Usage is dependent on the sessions your handsets would have requested on the network. I also advised on how to check data usage for the individual applications.
I hope all is in order.
Warm regards,
Mazwi Zuma
Complaints Analyst
Best regards,
LD
Litha D's updateReviewer Update
22 Oct 2018, 19:12All is not order at all, I toldyou that I am not happy about the data consumption, don't talk as if you have resolved my query. I need my data back or cancel my contract.
LD
Litha D's update22 Oct 2018, 19:12
Reviewer Update
All is not order at all, I toldyou that I am not happy about the data consumption, don't talk as if you have resolved my query. I need my data back or cancel my contract.