Data Disappears and Overbilled above zero limit

<p> </p> <p>With regards to call reference: ********** 54</p> <p><br />It isn't possible that I have exceeded 5GB day/5GB night data or R199 monthly package cost.</p> <p> </p> <p>I've taken out a new 5gb day /5gb night data only contract. The first month seemed to go by fine and my bill was R225, although the contract/deal was for R199.</p> <p>The second month I didn't get a statement and I was debited over R555. I called '808' and emailed a request to look into this and advise where all the data disappeared to and why the bill so excessive above package cost. I still haven't received a response nor a statement. I requested a zero limit so that the bill doesn't go over. I queried why the balance on *141* differs from the ' mymtn app' - still no response both show that there are still several GB available yet the bill exceeds monthly package cost?</p> <p> </p> <p>The third month now and the mtn app is displaying an 'unbilled balance' of R309 - I once again emailed and called to find out what is going and try to get some sense of it all. To date no response. I still dont have statemens for the past months. I've set a zero limit and still being overbilled. There is data available and nobody can explain why the overbilling.</p> <p> </p> <p>I've requested in email that the contract be cancelled/voided and still no response as MTN cannot resolve or sort out the situation. I've agreed to R199 a month an no more. 5GB is more than sufficient as I was previously using 1GB a month on pre-paid and dont use the data for movies etc, moslty email.</p> <p> </p> <p>Please void this contract with immediate effect as MTN cannot fulfil the deal promoted. </p> <p> </p> <p> </p>