ZS
Zelda S
1 reviews | Active since Oct 2016
20 Oct 2016, 10:58
DATA disappears
<p>We receive 2GB data per month, which used to last us the entire month (for ± 6 years!</p> <p>Then, when upgrading about 4 or 5 months ago, it suddenly changed to only 3 weeks.</p> <p>Last month the 2GB only lasted 3 days. A query was logged about 3 weeks ago.</p> <p>No feedback yet. This month..... our 2GB only lasted 1 day???</p> <p>What am I suppossed to do? According to me, they are not honouring the contract.</p>
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Replies (2)
MTN South Africa's replyOfficial
21 Oct 2016, 10:19Good day Zelda Stephens,
Thank you for bringing the matter to our attention.
Kindly be advised that our system shows that your 2GB bundle is used up on internet connections. Please avoid having multiple sessions opened and viewing of large files continuously.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply21 Oct 2016, 10:19
Official
Good day Zelda Stephens,
Thank you for bringing the matter to our attention.
Kindly be advised that our system shows that your 2GB bundle is used up on internet connections. Please avoid having multiple sessions opened and viewing of large files continuously.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
ZS
Zelda S's updateReviewer Update
21 Oct 2016, 12:45Thank you for your reply Ayanda, I am glad it makes sense to you, but I believe this can not be correct. 2GB in less than a day??? And used the same way it was used in the past??? Requested itemised billing (for which I am now paying extra!!!), so hopefully this will be sorted out today.
ZS
Zelda S's update21 Oct 2016, 12:45
Reviewer Update
Thank you for your reply Ayanda, I am glad it makes sense to you, but I believe this can not be correct. 2GB in less than a day??? And used the same way it was used in the past??? Requested itemised billing (for which I am now paying extra!!!), so hopefully this will be sorted out today.