MM
Mathapelo M
1 reviews | Active since Jul 2015
22 Mar 2016, 13:13
Data disappearing on my tablet
I recharged my account and bought 1gig worth of data at 8:56 am on the 21st of march 2016 and received an sms that account was successfully recharged and in return received 1gig of data free as part of the MTN current promotions I literally went through my emails and was off the internet. At 11:36 am on the 21st of March I received an sms saying my data is depleted. I find that highly impractical as I did not download anything or watch movies or videos i just do not understand how possible is that to go through 2gigs of data in 2 hours. This is pure ******* and unacceptable
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MTN South Africa's replyOfficial
24 Mar 2016, 15:09Hello mathapelo6166,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have investigated the number provided on the post, as per the system 1 GB loaded on the 21 march 2016 @ 8:56 am does not reflect.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have investigated the number provided on the post, as per the system 1 GB loaded on the 21 march 2016 @ 8:56 am does not reflect.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Mar 2016, 15:09
Official
Hello mathapelo6166,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have investigated the number provided on the post, as per the system 1 GB loaded on the 21 march 2016 @ 8:56 am does not reflect.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have investigated the number provided on the post, as per the system 1 GB loaded on the 21 march 2016 @ 8:56 am does not reflect.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***