SN
Stefan N
1 reviews | Active since Oct 2011
10 Sept 2015, 09:05
Data disappearing. No response from Call Centre,
Noticed Data was disappearing. Website does not work. Apps do not work. Call centre cannot assist and transfers to unavailable numbers.<br> Reported problems and requests for support only result in AutoRespond.<br> Unable to cancel contract. Service not being delivered. <br> No space to write more. But it seems MTN has no customer facing departments - are they still in business?
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MTN South Africa's replyOfficial
10 Sept 2015, 15:24Hello sniemiec,
We are sorry for any inconvenience caused.
We've picked up that your contract is held directly with Autopage and you directed your complaint to MTN (Service Provider).
You will need to relog your complaint to Autopage as they have access to your account and will be able to assist accordingly.
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused.
We've picked up that your contract is held directly with Autopage and you directed your complaint to MTN (Service Provider).
You will need to relog your complaint to Autopage as they have access to your account and will be able to assist accordingly.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply10 Sept 2015, 15:24
Official
Hello sniemiec,
We are sorry for any inconvenience caused.
We've picked up that your contract is held directly with Autopage and you directed your complaint to MTN (Service Provider).
You will need to relog your complaint to Autopage as they have access to your account and will be able to assist accordingly.
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused.
We've picked up that your contract is held directly with Autopage and you directed your complaint to MTN (Service Provider).
You will need to relog your complaint to Autopage as they have access to your account and will be able to assist accordingly.
Regards
Tim
MTN Complaints Management Team