MM
Monde M
1 reviews | Active since Oct 2012
07 Nov 2015, 11:14
Data Disappearing-Call Centre Barred
My data has been disappearing abruptly, when I call the call centre they tell me thier system is currently off line, and I must call after some minutes. ...when I tried calling the centre again, they tell me I have been BARRED from calling the call centre.So if you have a complain where are you supposed to go if they stop you from calling the agent's. MTN should be investigated, this issue of disappearing Data's and airtime is getting out of hand.
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MTN South Africa's replyOfficial
07 Nov 2015, 11:34Hello wickedlyMOE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have picked up that you are using a Samsung GT-I9300/I9300 Galaxy S III, to reduce your data consumption please follow the below steps.
Go to settings, data usage, it will show you all the applications that are constantly running on your account, select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have picked up that you are using a Samsung GT-I9300/I9300 Galaxy S III, to reduce your data consumption please follow the below steps.
Go to settings, data usage, it will show you all the applications that are constantly running on your account, select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Nov 2015, 11:34
Official
Hello wickedlyMOE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have picked up that you are using a Samsung GT-I9300/I9300 Galaxy S III, to reduce your data consumption please follow the below steps.
Go to settings, data usage, it will show you all the applications that are constantly running on your account, select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have picked up that you are using a Samsung GT-I9300/I9300 Galaxy S III, to reduce your data consumption please follow the below steps.
Go to settings, data usage, it will show you all the applications that are constantly running on your account, select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,